Terms and Conditions

Challenge Fencing Ltd. - Terms & Conditions of Sale & Purchasing


In these Terms of Sale the following meanings shall apply:
“You” means: the person seeking to purchase goods from Us.
“the Goods” means: the goods or, where the context permits, the services to be supplied by Us.
“Company Signatory” means: a person authorised by Us.
“the Contract” means: the contract for the supply of Goods incorporating these Terms.
“Consumer” means: any natural person acting for purposes outside their trade business or profession.
“the Defect” means: the condition and/or any attribute of the Goods and/or any other circumstances which but for the effect of these Terms would have entitled You to damages.


2.1 All orders are accepted by Us only under these Terms and they may not be altered other than with the written agreement of a Company Signatory. Any contrary or additional terms unless so agreed are excluded.
2.2 Quotations are invitations to treat only.
2.3 Orders may be cancelled only with the written agreement of a Company Signatory and You will indemnify Us against all costs claims losses or expenses incurred as a result of that cancellation.
2.4 You shall be responsible to Us for ensuring the accuracy of the terms of any order including any applicable design drawing or specification provided to Us by You and for giving Us any necessary information relating to the Goods within a sufficient time to enable Us to perform the Contract in accordance with its Terms.
2.5 2.51 It is Your responsibility to be fully conversant with the nature and performance of the Goods including any harmful or hazardous effects their use may have.
2.5.2 Without prejudice to clause 2.5.4 of these Terms while We take every precaution in the preparation of our catalogues technical circulars price lists and other literature these documents are for your general guidance only and statements included in these documents (in the absence of fraud on our part) shall not constitute representations by Us and We shall not be bound by them.
2.5.3 If You require advice including Health and Safety information in relation to the Goods a specific request for advice should be made and any advice given in writing by a Company Signatory in response to such a request shall amount to a representation and We shall be liable accordingly.
2.5.4 We shall not be liable in respect of any misrepresentation made by Us our employees or agents to You your employees or agents as to the condition of the Goods their fitness for any purpose or as to quantity or measurements unless the representation is: made or confirmed in writing by a Company Signatory; and/or fraudulent
2.5.5 For the avoidance of doubt our liability for damages for misrepresentation (other than fraudulent) is excluded or limited by Clause 8 of these terms.


3.1 The price of the Goods shall be as published in our price list current at the date of delivery of the Goods. The price is exclusive of VAT which shall be due at the rate ruling on the date of a VAT invoice.
3.2 Prices listed or quoted are based on costs prevailing at the time when they are given or agreed upon. We shall be entitled to adjust the price of the Goods as at the time of delivery by such amount as may be necessary to cover any increase sustained by Us after the date of acceptance of your order and any direct or indirect costs of obtaining handling or supplying the Goods.
3.3 Prices listed or quoted apply to the quantity specified and on the information provided by You at the time of order. In the event of orders being placed for lesser quantities or if there is any change in specifications, delivery dates, or delay is caused by your instructions or lack of instructions we shall be entitled to adjust the price of the Goods as ordered to take account of these variations.
3.4 We shall have the option of supplying any Goods ordered by You in imperial measurements in the nearest equivalent metric measurements and the Goods may be charged in metric allowing for conversions.
3.5 We reserve the right to change, adapt or withdraw any promotion at any time during the promotional period without notice.


4.1 Personal/Company cheques must be cleared through the UK bank clearing system prior to collection or delivery of Goods.
4.2 Unless the sale is for cash or other credit terms have been agreed in writing with a Company Signatory all accounts are due for payment on the last day of the month following the month in which the Goods are delivered.
4.3 Late payments will incur interest at the rate of 8% per annum above the base rate of Barclays Bank Plc in force from time to time from the due date until the date of payment after as well as before judgment.
4.4 Credit facilities may be withdrawn or reduced at any time in our sole discretion.
4.5 Even if We have previously agreed to give You credit we reserve the right to refuse to execute any order or contract if the arrangements for payment or your credit rating is not satisfactory to Us. In our discretion, We may require security satisfactory to Us or payment for each consignment when it is available and before it is despatched in which case delivery will not be effected until We are in receipt of security or cleared funds as requested by Us.
4.6 In the case of short delivery You will remain liable to pay the full invoice price of all Goods delivered or available for delivery.
4.7 You may not withhold payment of any invoice or other amount due to Us by reason of any right of set-off or counterclaim which You may have or allege to have for any reason whatsoever.
4.8 We shall be entitled at all times to set off any debt or claim of whatsoever nature which We may have against You against any sums due from Us to You.


5.1 Delivery will be effected when the Goods leave our premises whether carried by Us or an independent carrier or the premises of our suppliers when the Goods are delivered directly from the suppliers.
5.2 Delivery dates are given in good faith but are estimates only.
5.3 Time for delivery shall not be of the essence of the Contract,
5.4 For the avoidance of doubt and without detracting from any other provisions of these Terms We shall not be liable for any damages whatsoever whether direct or indirect (including for the avoidance of doubt any liability to any third party) resulting from any delay in delivery of the Goods or failure to deliver the Goods in a reasonable time whether such delay or failure is caused by our negligence or otherwise howsoever.
5.5 We reserve the right to make delivery by instalments and tender a separate invoice in respect of each instalment. Our failure to deliver any one or more instalments shall not entitle You to treat the Contract as a whole as repudiated.
5.6 All deliveries are subject to a delivery charge dependent upon the location, volume and weight of Goods.
5.7 You must provide the necessary labour for unloading the Goods and unloading is to be completed with reasonable speed. If our delivery vehicle is kept waiting for an unreasonable time or is obliged to return without completing delivery or if We provide additional staff to unload Goods an additional charge may be made.
5.8 You may collect Goods from Us during our trading hours. If they are not collected within 14 days from when We notify You that they are available a storage charge will be payable before the Goods are released.
5.9 If You fail to take delivery to accept or collect the Goods within the agreed time in our discretion We may make an additional charge, invoice you for the Goods or treat the contract as repudiated and in any case recover our losses from you.
5.10 If You collect Goods from Us You are solely responsible for the size weight and positioning of the load on the vehicle and shall indemnify Us in respect of all costs claims losses or expenses We may incur as a result of your collecting the Goods including any resulting from our negligence.
5.11 If the Goods are to be deposited other than on your private premises You shall be responsible for compliance with all regulations and for all steps which need to be taken for the protection at all times of persons or property.
5.12 We shall make a charge for packaging including crate cases and pallets which shall be credited if the crate cases or pallets are returned carriage paid within seven days of delivery. Polythene sacks are not returnable.
5.13 You will indemnify Us in respect of all costs claims losses or expenses We may incur as a result of delivery in accordance with your instructions. This indemnity will be reduced in proportion to the extent that such costs claims losses or expenses are due to our negligence.
5.14 All deliveries are roadside only, accessible by good hard roads. Deliveries will only be made to a position on a good hard road nearest to the point of delivery.
5.15 Goods are delivered off the sides of the vehicle only and the buyer should ensure adequate means for unloading goods are available. Goods cannot be moved over distance.
5.16 Goods requested for delivery without adequate assistance for unloading will be delivered to the nearest point available from the side of the vehicle and left at the buyer’s risk.


6.1 You shall inspect the Goods at the place and time of unloading or collection but nothing in these Terms shall require You to break packaging and/or unpack Goods which are intended to be stored before use.
6.2 6.2.1 You must advise Us by telephone immediately and give Us written notice within seven working days of unloading of any claim for short delivery.
6.2.2 If You do not give Us that notice within that time the Goods will be deemed to have been delivered in the quantities shown in the delivery document.
6.2.3 You shall not be entitled and irrevocably and unconditionally waive any right to reject the Goods or claim any damages whatsoever for short delivery howsoever caused.
6.2.4 Our liability for short delivery is limited to making good the shortage.
6.3 6.3.1 Where it is or would have been apparent on a reasonable inspection that the Goods are not in conformity with the Contract or (where the Contract is a contract for sale by sample) that the bulk does not compare with the sample You must advise Us by telephone immediately and give us written notice within seven working days.
6.3.2 If You fail to give Us that notice within that time the Goods will be deemed to have been accepted and You shall not be entitled and irrevocably and unconditionally waive any right to reject the Goods.
6.3.3 If You fail to give Us that notice within that time Clause 8 will have effect.


7.1 Risk in the Goods shall pass to You when the Goods are delivered.
7.2 The property in the Goods shall remain with Us until You pay all sums due to Us whether in respect of this contract or otherwise.
7.3 Until title passes:
7.3.1 You shall hold the Goods as our fiduciary agent and bailee.
7.3.2 The Goods shall be stored separately from any other goods and You shall not interfere with any identification marks labels batch numbers or serial numbers on the Goods.
7.3.3 We agree that You may use or agree to sell the Goods as principal and not as our agents in the ordinary course of your business subject to the express condition that at our discretion the entire proceeds of any sale or insurance proceeds received in respect of the Goods are held in trust for Us and not mixed with any other monies or paid into an overdrawn bank account and shall at all times be identifiable as our monies.
7.4 We shall be entitled at any time to recover any or all of the Goods in your possession to which We have title and for that purpose, We, our employees or agents may with such transport as is necessary enter upon any premises occupied by You or to which You have access and where the Goods may be or are believed to be situated.


8.1 Nothing in these Terms shall exclude or restrict our liability for death or personal injury resulting from our negligence or our liability for fraudulent misrepresentation.
8.2 Subject to Clause 8.1 of these Terms We shall not be liable by reason of any misrepresentation (unless fraudulent) or any breach of warranty condition or other term express or implied or any breach of duty (common law or statutory) or negligence for any damages whatsoever instead of liability in damages We undertake liability under Clause 8.3 below.
8.3 Where but for the effect of Clause 8.2 of these Terms You would have been entitled to damages against Us We shall not be liable to pay damages but subject to the conditions set out in Clause 8.4 below shall in our sole discretion either repair the Goods at our own expense or supply replacement Goods free of charge or refund all (or where appropriate part) of the price paid for the relevant Goods.
8.4 We will not be liable under Clause 8.3:
8.4.1 if the Defect arises from fair wear and tear
8.4.2 if the Defect arises from wilful damage negligence abnormal working conditions misuse alteration or repair of the Goods failure to follow British Standards or industry instructions relevant to the Goods or storage of the Goods in unsuitable conditions (but this sub-clause shall not apply to any act or omission on our part)
8.4.3 unless after discovery of the Defect we are given a reasonable opportunity to inspect the Goods before they are used or in any way interfered with. For the avoidance of doubt, We acknowledge that the costs of suspending works are relevant to the determination of what is a reasonable opportunity and this Sub-clause shall not apply to any works affecting the Goods which it may be reasonably necessary to carry out in the interest of safety and/or as emergency measures.
8.4.4 if the Defect would have been apparent on a reasonable inspection under Clause 6.1 of these Terms at the time of unloading unless You advise Us by telephone immediately and written notice of any claim is given to Us within three working days of the time of unloading; or in any other case.
8.4.5 the Defect is discovered within four months from the date of delivery and We are given written notice of the Defect within three working days of it being discovered.
8.5 If the Goods are not manufactured by Us or have been processed or milled by a third party whether or not at our or your request our liability in respect of any defect in workmanship or materials will be limited to such rights against the manufacturer or the third party as We may have in respect of those Goods.
8.6 If the Goods are manufactured processed or milled by Us to the design quantity measurement or specification of You or your agent then:
8.6.1 Subject to Clause 8.1 of these Terms We shall not be under any liability for damages whatsoever or under Clause 8.3 of these Terms as the case may be except in the event of: fraudulent misrepresentation Misrepresentation where the representation was made or confirmed in writing by a Company Signatory Non-compliance with such design quantity measurement or specification Breach of a written warranty signed by a Company Signatory that the Goods are fit for that purpose; or a claim maintainable against Us pursuant to Clause 8.1
8.6.2 You will unconditionally fully and effectively indemnify Us against all loss damages costs on an indemnity basis and expenses awarded against or incurred by Us in settlement of any claim for infringement of any patents copyright design trademark or any other industrial or intellectual property rights of any other person.
8.6.3 You will further unconditionally fully and effectively indemnify Us against all loss damages costs on an indemnity basis and expenses awarded against or incurred by Us in connection with or paid or agreed to be paid by Us in settlement of any other claim arising from such manufacturing processing or milling including but not limited to any Defect in the Goods. This indemnity will be reduced in proportion to the extent that such loss damage costs and expenses are due to our negligence.
8.7 You will unconditionally fully and effectively indemnify Us against all loss damage costs on an indemnity basis and expenses awarded against or incurred by Us in connection with or paid or agreed to be paid by Us in settlement of any claim by any third party arising from the supply or use of the Goods. This indemnity will be reduced in proportion to the extent that such loss damages costs and expenses are due to our negligence.
8.8 Without prejudice to any other provisions in these Terms in any event our total liability for any one claim or for the total of all claims arising from one act of default on our part (whether arising from our negligence or otherwise) shall not exceed the purchase price of the goods the subject matter of any claim.


9.1 “Insolvent” means You becoming unable to pay your debts within the meaning of Section 123 of the Insolvency Act 1986; the levying or the threat of execution or distress on any of your property; the appointment of a receiver or administrative receiver overall on any part of your property; a proposal for a voluntary arrangement or compromise between You and your creditors whether pursuant to the Insolvency Act 1986 or otherwise; the passing of a resolution for voluntary winding-up or summoning a meeting to pass such a resolution otherwise than for the purposes of a bona fide amalgamation or reconstruction; the preservation of a petition for your winding-up or for an administration order in relation to You.
9.2 If You fail to pay the price for any Goods on the due date or fail to pay any sum due to Us under any contract on the due date or You become Insolvent or if You are a Limited Company or partnership and there is a material change in your constitution or You commit a material breach of this Contract and fail to remedy that breach all sums outstanding between You and Us shall become immediately payable and We shall be entitled to do any one or more of the following (without prejudice to any other right or remedy We may have):-
9.2.1 requires payment in cleared funds in advance of further deliveries
9.2.2 cancel or suspend any further deliveries to You under any contract without liability on our part.
9.2.3 without prejudice to the generality of Clause 7 of these Terms exercise any of our rights pursuant to that Clause.
9.3 If we reasonably incur third-party costs such as tracing or debt collection agency costs or seek legal advice or take legal proceedings to enforce our rights as a result of your breach of this Contract including but not limited to recovery of any sums due, you will reimburse us such reasonable agency costs or legal costs incurred on an indemnity basis.


10.1 This Contract shall be governed and interpreted according to the Law of England and Wales and You agree to submit to the non-exclusive jurisdiction of the English Courts.
10.2 We shall not be liable for any delays or failure to perform any of our obligations in relation to the Goods due to any cause beyond our reasonable control including industrial action.
10.3 The waiver by Us of any breach or default of these Terms shall not be construed as a continued waiver of that breach nor as a waiver of any subsequent breach of the same or any other provision.
10.4 If any clause or sub-clause of these Terms is held by a competent authority to be invalid or unenforceable the validity of the other clauses and sub-clauses of these Terms shall not be affected and they shall remain in full force and effect.
10.5 We may assign novate or sub-contract all or part of this Contract and You shall be deemed to consent to any novation. This contract is personal to You and it may not be assigned.
10.6 Nothing in this Contract is intended to or will grant any rights to any third party to enforce any terms of this contract whether expressed or implied


11.1 We are constantly developing our products and range and we reserve the right to amend our specifications without notice.
11.2 Timber is a natural material and it can absorb and release moisture. Under some conditions some movement is unavoidable
11.3 In very hot weather panels may distort although they should return to normal in cooler, wetter weather.
11.4 On large sections of timber such as posts, you can see large checks, splits or shakes appear. This is a normal process and does not affect the performance of the product.
11.5 Guarantees only apply to damage caused by rot or insects, not against warping, splitting, twisting or any other deemed defect.
11.6  All website images used are for illustrative purposes only. Individual features such as fence panel framing and colours may vary. Please note pictures of products were taken in different light conditions and using various photographic equipment. Computer screens have different individual settings that moderate colours and patterns independently. All images and colours are not intended to form part of any contract or warranty.


#GoldenLeaf Competition terms and conditions - 2019

The promoter is Challenge Fencing Ltd whose registered office is at 50 Station Road, Stoke D'Abernon, Cobham, Surrey, KT11 3BN.

The competition is open to residents with residential addresses in London, Surrey, Kent and Gloucestershire aged 16 years or over except employees of Challenge Fencing and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

All validated entrants are indicating his/her agreement to be bound by these terms and conditions.

Multiple entries from the same person are permitted within the entry terms.

The opening date for this competition will be Wednesday 16th October 2019 at 07:30 am.

The closing date for entry will be Friday 29th November 2019 at 23:59 pm. After this date, no further entries to the competition will be permitted.

No responsibility can be accepted for entries not received for whatever reason.

The rules of the competition and how to enter are as follows:

Pay for an order of £100 or more (inc. VAT) via our website, in the branch or over the phone/email.

The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of any event outside of the promoter’s control. Any changes to the competition will be notified to entrants as soon as possible by the promoter.

The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

The prize is as follows:

The Winners will receive via the post one Love2Shop voucher for every paid order of £100 or more drawn at random after the closing date until all available Love2shop vouchers have been allocated.

Only orders of £100 or more, paid for within the competition period with a valid postal address will be entered into the draw.

The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

All Love2Shop vouchers given away as prizes have an expiry date of February 2020. After this date, any unclaimed voucher value will be removed and will not be available to spend.

The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

By entering this competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

The competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

The winning names will be available 28 days after the closing date by emailing the following address marketing@challengefencing.com.

You are providing your information to Challenge Fencing Ltd and not to any other party.


These T&Cs apply to your Challenge Fencing Trade Account (CFTA) membership. If you have any queries, please contact your local branch manager, details of which can be found at https://www.challengefencing.com/branch-locator


By purchasing through your CFTA you confirm that you accept these T&Cs and that you agree to comply with them. These T&Cs along with our privacy notice https://www.challengefencing.com/privacy-notice shall govern the CFTA.

To have a CFTA, you must be a registered Tradesperson and be a resident in the United Kingdom.

Your CFTA will mean you will receive an agreed-upon % discount to use whenever you shop in-store or online. This discount will be agreed & managed by your local branch manager & will be based on your trading activity with us. Your CFTA will be reviewed by your branch manager at least once per year. There is no minimum spend. Just confirm your CFTA number in-store or use your online CFTA login when shopping at challengefencing.com.

The CFTA discount cannot be used in conjunction with any other discount vouchers, codes, coupons, or promotions. There is a limit of one discount per customer, per transaction.

To sign up to the CFTA, you must register your details with us using the CFTA Application Form here, including your name, address, mobile number, and email. Once we have received your details we will verify your application and if approved we will send your unique account code & discuss with you your initial discount level. We reserve the right to reject your application at our sole discretion.

The CFTA is a ‘cash account’ where an agreed discount is applied to your order. You must pay in full when ordering for the discount to apply. You may apply to upgrade your CFTA to a strict 30-day credit account by ticking the relevant box on the CFTA Application form. Your branch manager will then review your account after a pre-agreed trading period & confirm if your CFTA has been upgraded to a 30-day credit account. We reserve the right to remove credit facilities if your credit account balance is not paid within the agreed 30-day term.

Once approved you agree we can send you service/product-related communications via email or SMS which are necessary for operating your CFTA & keeping you updated on our service.

We reserve the right to vary or amend these T&Cs from time to time. If you continue to take part in the CFTA following any such changes you shall be deemed to have accepted the amended T&Cs.

We reserve the right to cancel, change or withdraw CFTA at any time without notice.


Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order from the moment it is placed, until 14 days from the day you received it.

If you wish to exercise your right to cancel this Contract after your order has already been despatched, please follow the procedure set out below:

Should you wish to return anything bought from us, we will be happy to provide a refund or exchange provided it is in fully resaleable condition, within 28 days of delivery.

If we find that the product has been returned to us in a damaged condition and unsuitable for resale, we reserve the right to refuse a refund on the item.

You can arrange for your returns to be collected by contacting our Sales Team, at the branch you originally placed your order. Please give the Invoice or order number, and state the reason for the return, and whether you want a refund or a replacement.

We will refund the price of the item to you, or exchange the goods if they were incorrect when delivered to you or found to be in a damaged or faulty condition, once these goods have been received back in the branch by us. A refund of any delivery charge will also be given in such instances.

In situations other than these we reserve the right, at our discretion, to charge a collection fee, equal to any delivery charge previously paid, Including the FREE/wavered delivery charge, along with a restocking charge up to a maximum of 15% of the value of the returned goods.


Your right to return goods excludes the following: -

Special Order products: Products which have been made to your specification unless found to be damaged or faulty on delivery to you. In these cases, the goods will be replaced without charge.

Reclaimed railway sleepers: These are not new products and are sold on the understanding that their condition will vary.

Timber Products: These are a natural product and can be affected by seasonal variances of heat, cold and other weather factors. We, therefore, reserve the right not to accept these products for a refund where they contain splits, shakes, are discoloured, or are warped, other than where this makes the product unfit for purpose.

Post Mix and Cement Products: We cannot accept these products for return where they have not been stored under cover.


Registered Office

50 Station Road, Stoke D'Abernon, Cobham, Surrey, KT11 3BN. Company Registration No. 2147081 England VAT Registration No. 479 9841 65.

Terms & Conditions for Web viewers


Whilst every care is taken to ensure that the information on the Challenge Fencing Ltd. site is correct and up to date, Challenge Fencing Ltd. does not guarantee that the information on this website is accurate. It should be noted that information may at times be out of date. Challenge Fencing Ltd. exclude any liability, including that for negligence, for the content of this website or any downloads from it.

All products illustrated on the Challenge Fencing Website are for representative purposes only and may vary in colour, size and design from the stocked products. Challenge Fencing Ltd. reserves the right to alter its product range without notice.

Though providing a variety of information on this site, it is not intended that this should in any way be interpreted as an invitation to invest in Challenge Fencing Ltd. or as a contractual offer to buy goods or services displayed on this site. Fulfilment of an order is subject to acceptance by Challenge Fencing Ltd. of your order.

Challenge Fencing will not be held responsible for any problems that arise from the use of this site and its links, or from downloaded information that is available thereon. Use of this site is at your own risk. Challenge Fencing accepts no responsibility for the contents and accuracy of the sites it links to, nor does it accept any liability in connection with any such sites or links.

Challenge Fencing cannot ensure the exclusion of viruses from the website and no liability is accepted for viruses. You are therefore recommended to take all appropriate safeguards before downloading information from the site.

Any ideas or comments sent to Challenge Fencing Ltd. via the website shall become the property of Challenge Fencing Ltd. and as such can be used in any future developments. Challenge Fencing Ltd. holds the copyright over the entire content and links of this site.

If you are entering any personal information you are advised to refer to the Challenge Fencing Ltd. Privacy Statement.

Your use of this website and downloads from it, and the operation of these terms and conditions shall be governed in accordance with the laws of England and Wales. The English courts shall have exclusive jurisdiction over any dispute arising out of your use of this website. Once your details have been submitted it is assumed you agree with the terms of this statement.


These Terms were last updated in April 2024

Sign up for our Newsletter