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Coronavirus Information For Our Customers

31/03/2020

The health and wellbeing of our employees and that of our customers and suppliers is of the utmost importance to us.

We have therefore decided to close all operations effective immediately. We will fulfil any completed orders this week but are not taking any new retail or trade orders online, by phone or email.

We urge you to follow the Government’s social distancing guidelines and to shop responsibly for essential items only.

I’d like to thank all of the staff at Challenge Fencing for working so hard and offering a safe and reliable service to our customers over a difficult time.

We will continue to update our website and social channels as the situation develops.

 

27/03/2020

We have decided not to offer a delivery or trade collection service on Saturdays.

We will however still be operating a delivery and trade collection service Monday to Friday, subject to the latest government advice.

 

24/03/2020

Sadly, we have taken the decision to temporarily close all our branch shops until further notice.

We are however still offering a delivery only service for retail customers. With our extensive stocks of fencing, decking, sheds and gates, we are working hard to continue serving our customers in the safest possible way.

As the COVID-19 outbreak continues to disrupt all of our lives, we would like to explain what actions we are taking to fight the spread of the virus and safeguard the health & wellbeing of our staff, customers & suppliers;

  • Where possible all our office-based employees are now working effectively from home
  • We have increased our hygiene procedures in all our branches & are regularly updating all employees on the current best advice from Public Health England, The Government & NHS
  • We have a strong sourcing strategy with excellent supplier relationships that allows us to maintain healthy stock levels at present. However, this is a developing situation & we kindly ask you bear with us if orders are delayed
  • We will continue to take online, telephone and email orders but have changed our delivery procedure as follows;

     

    • we will stay at least 2m away from our customers at all times
    • if a customer is self-isolating when delivery is confirmed or does not want to come into contact with our driver, we will re-arrange delivery for at least 14 days later
    • we will not ask for a signature, instead we will ask for a name & email when ordering so an email can be sent to confirm delivery

Our Trade Account customers can also arrange for delivery or are also permitted to collect their orders from our branch yards but only if they place their order online, by email or telephone beforehand.

No walk-in trade or retail customers will be served in our branches.

If you have any questions please contact ustelephone your local branch or message us via our Facebook page.

Please keep visiting this page for the latest information.

 

24/03/2020

As the COVID-19 outbreak continues to disrupt all of our lives, we would like to explain what actions we are taking to fight the spread of the virus & safeguard the health & wellbeing of our staff, customers & suppliers.

Given yesterday’s (23rd March) announcement from the Prime Minister our business has been deemed essential through the category of Home and Hardware. While we work out the best way to support customers, we have taken the decision to close all our branch shops for at least 24 hours.

If you are expecting a delivery today (24th March), our yard and delivery teams will be completing these orders as soon as possible. You cannot currently collect an order from our branches in person. However please bear with us as there may be delays in response to phone/emails and fulfilling your order.

Do continue to check this page, our Facebook & Twitter pages or contact your local branch for our latest updates.


Very best regards,

Peter Keane

Managing Director


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